When using Cove for the first time, launch the Cove app and create your profile (if necessary).
Pairing requires that Bluetooth be enabled, so enable it if prompted. Follow the prompts to proceed through pairing.
For returning users, begin by resetting your Cove
Power on Cove
Hold the Power button until the green LED turns off, and back on again (about 10 seconds)
If resetting Cove does not allow your Cove to pair, try removing any Cove devices from your Bluetooth settings and adding it again.
Navigate to "Settings" -> Bluetooth
Tap the "i" icon next to your Cove device
Tap "Forget This Device"
Launch the Cove app and navigate to your profile
Tap "Add my Cove"
Proceed through the pairing instructions
Cove will begin pairing automatically; if it does not, hold the Intensity ⬇ button
Finally, if you're still having trouble, please contact the Customer Care team for further assistance.